Smart-guide your guests

SmartGuide is an innovative, ready-built digital guide platform. Why build your own?

Publish a digital audio guide for your guests. It's easy.

Say goodbye to outdated paper leaflets and obsolete guides. Digitize the story of your best existing guide yourself for free in our Content Management System in as little as 60 minutes or have our expert team prepare it, turnkey, for you.

You can offer the guide publicly for free to provide more value to your guests or sell it for extra revenue. And you'll never have to worry about reprints or maintenance.

Stay relevant for modern travelers

Tourists expect to find you on their phone, book their room on their phone, arrange transportation to reach you on their phone … and expect to learn more about the interesting places around their hotel also from the convenience of their phone. Don't disappoint them.

Create a lasting bond with your guests

Delight travelers with insightful storytelling, convenient navigation, and authentic experiences. More satisfied and loyal visitors lead to more referrals and more visitors.

Free up your concierge and increase the efficiency of your reception desk

Provide an innovative service to your clientele, free up your reception desk and lower the concierge cost at the same time. Offer a digital audio guide with a self-guided tour experience to your guests.

Be contactless and impress guests with innovation

Turn Covid’s impact into an opportunity and introduce new technologies to differentiate your hotel brand through innovation and digitization of services.

Engage every audience with content relevant for them

You can prepare mainstream content for everyone and thematic tours for specific audiences. The same place or exhibit can have a different story for kids and for history buffs, both in text and audio.

Promote your hotel to the world of independent travelers

Covid taught people to travel independently and use digital tools. The share of individual tourists is increasing, and they look for self-guided tours. We already have 600,000 of travelers on the platform and they are waiting for your stories. More come every day. Join in too!

Save time and budget, use a ready-made solution

We’ve already developed all the technology you need. SmartGuide saves you the hassle of publishing your own guide app and fits any budget. Travelers don’t want to install one app for every destination they visit. They prefer to have over 600 destinations all in one SmartGuide app.

More about the app

What do our clients worldwide think about SmartGuide?

“We have been looking for a truly innovative solution that can really these days attract locals and tourists back onto green trains from cars and buses, show them how interesting our regions are and extend our exposure to the customers with an up/cross-sell potential beyond our trains – SmartGuide.”

“We are already excited about enhancing our two 5 walking tour brochures into 10 multimedia guides in less than a month. We could not believe that SmartGuide motivated 30% of tourists to explore beyond the over-crowded Royal route.”

“We had over 10,000 passengers adding SmartGuide to their ticket in the first month only. It is amazing that 65% of those who use SmartGuide spend more than 45 minutes in their 1st session.”

“Discussions with another app vendor took months and led nowhere. SmartGuide was up and running 2 weeks since we first met and we got rid of headaches with an audio system. SmartGuide allowed us to add new routes and languages quickly to react to changing customer demands during the pandemic. We are now preparing walking routes to continue guiding our clients when they hop off the bus.”

“We first tested the SmartGuide application in the Czech language and, for the 2020 season, we decided to add other language versions for visitors from foreign countries. This will make it easier for them to walk through the garden and learn about it comfortably in their own language. Team SmartGuide was very professional and helpful in preparing the guide.”

“After three years of using the SmartGuide guide application, we have newly expanded the content in cooperation with the city of Terezín. For the new season, we will have one official application for visitors to the Memorial and the city of Terezín.”

“The Kyrgyz Republic’s Department of Tourism first began collaborating with SmartGuide in 2019. Since then, SmartGuide has created digitized tours for four of our major destinations namely Bishkek, Osh, Naryn and Karakol for our international and Russian-speaking visitors. The SmartGuide Team was very helpful and professional in preparing the guide, and we are glad to be working with them.”

“We first digitized the guide to our city on the SmartGuide platform in 2017 and we immediately won the first place in the Golden Coat of Arms competition with it, which recognizes innovations in tourism. Since then, the application has improved even further and everything works perfectly.”

“We knew that developing a high-quality app would be extremely expensive. At the same time, we didn't want to compromise on our requirements for quality and usability. That's why we chose SmartGuide, a platform that offers an amazing user experience, is global and can navigate tourists around. Being able to centralize all the Infocentre's offerings in one place is a huge advantage. We are able to meet the demands of both domestic and international visitors with the app.”

“We use the SmartGuide application for foreign visitors. This solves the problem of the lack of foreign language live guides. We chose SmartGuide instead of paper and traditional audio guides, because the application is much more attractive to visitors. We were positively surprised by the results that during the first season, users of the application consumed on average an incredible 80% of all content.”

600+

Destinations

20k

Places

800+

Tours

600k

App users

4.6*

App rating

The perfect replacement for outdated traditional guides

We make it fast, easy, and affordable for hotel operators of all kinds to digitize their guests’ experiences -- without the pain of building and maintaining custom apps.

Design hotel Cube in a historical building after reconstruction wanted to position itself as a tourist attraction, so it turned itself into a digital point of interest with SmartGuide.

SmartGuide helped Orea Hotels digitize their concierge’s tips on what to do around their hotels. Guests now have convenient itineraries right on their phones.

Digital guide in multiple languages improves your concierge

Branded SmartGuides improve your service, increase engagement with your hotel’s brand through tailor-made tour tips for your guests, and boost your position as an innovator. SmartGuide also provides you with unique analytics about your guests.

Orea Hotel Pyramida uses SmartGuide for the concierge recommendations because many guests ask them how to get the most out of Prague and avoid tourist traps.

Design Hotel Cube introduced SmartGuide not only for its own guests but also to attract tourists to its historical building. These tourists can then take a break in the hotel restaurant which positively impacts the hotel’s revenue.